Safe Online Shopping

• Getting started
• Safe online shopping
• Membership
• Frequently asked questions
• Policies & privacy
• Privacy settings
• Digital Services Act (DSA)

Safe Online Shopping

E-commerce has been around for over 20 years and is now an established, well-functioning, and convenient way to shop. Nearly 10% of all purchases in the UK are made online. Additionally, online shopping is safe and governed by comprehensive laws and regulations.

Here are some important things to know when shopping online:

• Same Security and Rights: When you shop online, you have the same security and rights as you do in a physical store.
• Three-Year Complaint Period: If something turns out to be wrong with a product, you have a three-year complaint period. The retailer is then obligated to fix the issue or refund your money.
• 14-Day Right to Cancel: You have a 14-day right to cancel, starting the day after you receive the item. This means you can return the product and get your money back.
• Price Guarantee: If you have purchased an item and received a confirmation, the price is guaranteed. The only exception is if you should have realised that the price was unreasonably low.